Terms & Conditions
Payment and Fees
Teenage mental health (TMH) are a private ltd company we do not receive funding from any external sources and are independent of all statutory services. Therefore for TMH to provide services to others the costs to TMH must be covered therefore fees are charged to use our services. A clients first initial assessment is free of charge and lasts around 30-45mins although can be shorter or longer depending on the needs of the individual being assessed.
TMH reserve the right to refuse to assess or bring a current assessment to an abrupt end if the person being assessed becomes distressed. All appointments other than assessment sessions are charged for and the cost of this charge is advised well in advance of attendance, costs are for a 50 minute session with a therapist.
If a client has to cancel an appointment for any reason whatsoever they are still liable to pay for the session they had booked. Fees are continually up for review to ensure we can provide the best value for money while still being highly accessible to people of all backgrounds.
All sessions apart from initial assessments will last 50 minutes. If a client is late to a session, Teenage Mental Health Ltd will not be able to overrun due to appointments with other clients, so the session will have end at the original agreed time, however, you will still be liable to pay the full cost amount for your appointment if you are late.
All appointments will take place at 31 Lower Brook Street, Ipswich, IP4 1AQ. Teenage Mental Health Ltd will not be available for home visits, you must come to our facility in Ipswich town centre for treatment. There is limited parking on the road outside this site and we strongly recommend that you use local car parks in the area. Teenage Mental Health Ltd accepts payments by cash, card and bank transfer. Clients are required to pay for sessions on attendance and all fees must be paid within 24 hours of invoicing.
Update to Terms and Conditions Effective 1st February 2023
You are paying for a weekly space with the therapist, you will have to pay this fee each week, including if not attending your appointment for any reason on any week. Sessions are booked in advance for the next week every time you attend the centre. If you cannot attend the advance session you will be billed for the session regardless of reason, as you are paying for your space at the centre.
Should you need to cancel or postpone a session please contact reception as soon as possible. All cancellations will incur a full fee. Please note our Covid policy and be aware that in the event of adverse weather, or other reasons outside of yours or company’s’ control preventing you being able to attend the centre for a therapy session in person, you will be offered a video/phone session in place of a physical appointment. Failure to accept this provision will result in still being billed for a missed session.
At Teenage Mental Health we can never give a definitive answer to how many sessions will be needed however we strive to keep parents and patients informed about their treatment and give realistic expectations. If a client wishes to cancel their commitment with Teenage Mental Health Ltd they can do so at any time over the phone, email, in writing or by visiting our facility. If a client is cancelling their relationship with Teenage Mental Health Ltd and is booked in for a session, they will need to provide payment for that appointment.
At a Patients first session we take a deposit payment to cover the cost of their final session. We reserve the right to deduct outstanding fees from this deposit at all times.
Update to Terms and Condition relating to COVID-19
If in the event a member of your household has to self-isolate or we are in a local/national
1: Teenage Mental Health will continue to do video calls to those self-isolating. This means you will not miss a session.
2: If one of our staff will need to isolate, they will still be available to phone or video call the client from their home, there is no need to come into our centre if your therapist is isolating.
3: If you cancel, move an appointment due to self-isolation or lockdown:
3a: Teenage Mental Health’s standard terms and conditions for Fee’s and Payment remain applicable.
3b: Teenage Mental Health can and will continue to provide its services as we are recognised as a KEY service provider. As set and explained within this document, teenage mental health has taken all reasonable and appropriate action to continue services.
4: Discontinuing services
4a: Teenage Mental Health’s standard terms and conditions for Fee’s and Payment regarding ending therapy remain applicable.
4b: Teenage Mental Health can and will continue to provide its services as we are recognised as a KEY service provider. As set and explained within this document, Teenage Mental Health has taken all reasonable and appropriate action to continue services.
5: In exceptional circumstances, we may be able to review those standard terms and
conditions, but this will remain at Teenage Mental Health’s discretion.
Upon making an appointment you are confirming you have read, understood and are in agreement of Teenage Mental Health’s terms and conditions, and polices, including those set within this document. When agreeing to proceed with teenage mental health services following an assessment, you will be agreeing with all further policies advised and provided for patients during the assessment stage, and prior to your first patient appointment.
All Teenage Mental Health Policies applicable to the above are also openly made available