Terms & Conditions
Payment and Fees
A clients first initial assessment is completely free of charge and lasts around 30-45mins. All appointments other than assessment sessions will have an agreed cost prior to commencing per a 50 minute session with a therapist. If a client has to cancel an appointment but does not do so within 72 hours’ notice of the appointment the client is still liable to pay for the session. Fees are continually up for review to ensure we can provide the best value for money while still being highly accessible to people of all backgrounds.
All sessions apart from initial assessments will last 50 minutes. If a client is late to a session, Teenage Mental Health Ltd will not be able to overrun due to appointments with other clients, so the session will have end at the original agreed time, however, you will still be liable to pay the full cost amount for your appointment if you are late.
All appointments will take place at 31 Lower Brook Street, Ipswich, IP4 1AQ. Teenage Mental Health Ltd will not be available for home visits, you must come to our facility in Ipswich town centre. There is limited parking at this site and we strongly recommend that you use local car parks in the area Teenage Mental Health Ltd accepts cash payments as well as card payments. Clients will be required to pay in advance for a session before the session starts on the day. Cancellations can be made up to the time of the appointment however cancellations which have been made without 72 hours’ notice will be charged for at the full rate agreed. In exceptional circumstances such as a family bereavement we may waive this charge, however this remains at the discretion of the company and not the client.
At Teenage Mental Health we can never give a definitive answer to how many sessions will be needed however we strive to keep parents and patients informed about their treatment and give realistic expectations. If a client wishes to cancel their commitment with Teenage Mental Health Ltd they can do so at any time over the phone, email, in writing or by visiting our facility. If a client is cancelling their relationship with Teenage Mental Health Ltd and is booked in for a session within 72 hours of their cancellation, they will need to provide payment for that appointment. If they decide to cancel their relationship and do not have an appointment setup within the 72 hour window, then no fees apply.
At Patients first session we take a deposit payment to cover the cost of their final session. This is refunded in full if treatment is terminated and the correct 72 hour cancellation of appointment provision is met. We reserve the right to deduct outstanding fees from this deposit at all times.
Update to Terms and Condition relating to COVID-19
If in the event a member of your household has to self-isolate or we are in a local/national
1: Teenage Mental Health will continue to do video calls to those self-isolating. This means you will not miss a session.
2: If one of our staff will need to isolate, they will still be available to phone or video call the client from their home, there is no need to come into our centre if your therapist is isolating.
3: If you cancel, move an appointment due to self-isolation or lockdown:
3a: Teenage Mental Health’s standard terms and conditions for Fee’s and Payment remain applicable.
3b: Teenage Mental Health can and will continue to provide its services as we are recognised as a KEY service provider. As set and explained within this document, teenage mental health has taken all reasonable and appropriate action to continue services.
4: Discontinuing services
4a: Teenage Mental Health’s standard terms and conditions for Fee’s and Payment regarding ending therapy remain applicable.
4b: Teenage Mental Health can and will continue to provide its services as we are recognised as a KEY service provider. As set and explained within this document, Teenage Mental Health has taken all reasonable and appropriate action to continue services.
5: In exceptional circumstances, we may be able to review those standard terms and
conditions, but this will remain at Teenage Mental Health’s discretion.
Upon making an appointment you are confirming you have read, understood and are in agreement of Teenage Mental Health’s terms and conditions, and polices, including those set within this document. When agreeing to proceed with teenage mental health services following an assessment, you will be agreeing with all further policies advised and provided for patients during the assessment stage, and prior to your first patient appointment.
All Teenage Mental Health Policies applicable to the above are also openly made available