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Teenage Mental Health – Feedback and Complaints

All Feedback is appreciated and general day to day feedback can be sent to

We truly appreciate all feedback received. Positive and critical feedback is welcomed in order for us to investigate or review and ensure our services is at it’s best for patients, visitors, the public and all others affected by the work we do.

For complaints of any nature these can be sent to as follows if you feel unable to contact your usual contact:

Dylan Pomietlo
HR, Network Relations Manager & Quality/Compliance

If you feel unable to complain to the above, you can email you complaint to and we will respond at the earliest possible moment, and within two working days.

You may also call us on 01473 411324 and one of our reception team can advise you the best person to speak with or contact for such matters.

All therapists are members of associations, primarily the BACP or the UKCP. You can ask who they are members of either directly, or to

This means you can raise complaints directly to these organisations if you choose to.